SHIPPING & RETURNS

SHIPPING POLICY

USA Nanocoat offers free shipping on all of our products. Orders are usually processed within 1-2 business days, excluding holidays. The estimated delivery time is approximately 3-5 days after processing. Please allow additional processing time for shipment of quantities greater than ten units or 20 liters. Orders over $300 require a signature confirmation upon delivery. Please review the product purchase page for the inventory availability status of the item(s) you have ordered. Out-of-stock products will ship within 24 hours after the product arrives at our warehouse. You will be notified by email once the out-of-stock item(s) have shipped. Out-of-stock items usually ship within ten business days from the date of purchase. Our distribution center is in Tucson, Arizona, 85705.

For questions or inquiries related to the status of your order or shipment, please contact us at order@USAnanocoat.com.

RETURN POLICY

If you are not 100% satisfied with our products, simply return any unopened items in the original manufacturer's packaging in good condition for a full refund. USA Nanocoat will exchange or refund the total amount of the merchandise if the item is returned to us within 60 calendar days from the date of shipment. Refunds will be processed for the full amount of the item(s) that are returned, less any applicable shipping charges, restocking fees, or sales taxes. Please make sure that returned items are shipped with adequate packing material to ensure it arrives undamaged. USA Nanocoat is not responsible for damaged returns resulting from improper packaging or for any loss or damage during the return transit. Returned items may be subject to a restocking fee of up to 10% of the purchase price. Refunds for orders paid by credit card may be charged a 2.9% processing fee.

Exchanges or refunds will be made once our return center receives and inspects the returned items. All refunds will be made to the credit card that was charged for the original purchase. Refunds for returns are typically processed and credited to the credit card or PayPal account used for the original purchase within 30 calendar days. Items that have been opened, used, or damaged may not be eligible for return or exchange. You may return any unopened items in the original manufacturer's packaging in accordance with the terms below:

  1. A Return Authorization Number must accompany all returns. You may request a Return Authorization Number by contacting our customer service team at contact@USAnanocoat.com.
  2. Products must be returned to USA Nanocoat in good physical condition. Products must not be broken or physically damaged. All accessories originally included with your purchase must be included with your return.
  3. USA Nanocoat retains the right to refuse acceptance of returned products that are not in good condition, broken, or physically damaged. USA Nanocoat maintains the right to deduct the retail value of any missing parts and accessories originally included with your purchase from the refund amount.

PRODUCT WARRANTY

USA Nanocoat warrants all of our nanocoating products to the original purchaser or end-user, that when applied and maintained as instructed, will perform as characterized and claimed. The product warranty does not cover misapplication or misuse of the product or application of the product to a surface that was not prepared following the application instructions. For proper application and use of our nanocoating products, refer to the manufacturer's Product Data Sheets, Safety Data Sheets, and Application Guidelines provided on our website or included with your purchase. If any of our nanocoating products fail to perform in the manner represented, USA Nanocoat will provide a full refund to the original purchaser for any unopened items in the original manufacturer's packaging. All of our nanocoating products are guaranteed, when applied and maintained as instructed, to never discolor, peel, flake, crack, or develop residual build-up.

Our nanocoating products are warranted for up to 15 years from the date of application; see the manufacturer's Product Data Sheets for detailed warranty information on all of our nanocoating products. For warranty information on our air purifiers, please visit our air purifier product warranty page.

This warranty is non-transferable.