SHIPPING & RETURNS

SHIPPING POLICY

America Nanocoat offers free shipping on all of our products. Orders are usually processed the same business day if received before noon (EST) or on the following business day, excluding holidays. Estimated delivery time is 2 to 5 business days after processing. Please allow additional processing time for shipment of products larger than 5 gallons (20 liters). Orders over $300 require a signature confirmation upon delivery. Our products can only be shipped within the contiguous USA; we currently do not offer shipping to Alaska, Hawaii, or Puerto Rico. Please review the product purchase page for the inventory availability status of the item(s) you have ordered. Products that are out-of-stock will be shipped within 24 hours after the product arrives at our warehouse. You will be notified by email once the out-of-stock item(s) have been shipped. Out-of-stock items are usually shipped within 7 business days from date of purchase. Our distribution center is in Tucson, Arizona 85705. NO SALES TAX for orders shipped outside of Arizona.

For questions or inquiries related to the status of your order or shipment, please contact us at order@USAnanocoat.com.

RETURN POLICY

If you are not 100% satisfied with our products, simply return any unopened items in the original manufacturer's packaging in good condition for a full refund. America Nanocoat will exchange or refund the full amount of the merchandise if the item is returned to us within 30 calendar days from the date of shipment. Refunds will be processed for the full amount of the item(s) being returned, less any applicable shipping charges, restocking fees, or sales taxes. Please make sure that returned items are shipped with adequate packing material to ensure it arrives undamaged. America Nanocoat is not responsible for damaged returns resulting from improper packaging or for any loss or damage during the return transit. Returned items may be subject to a restocking fee of up to 15% of the purchase price. Exchanges or refunds will be made once our return center receives and inspects the returned items. All refunds will be made to the credit card that was charged for the original purchase. Refunds for returns are normally processed and credited to the credit card or PayPal account used for the original purchase within 30 calendar days. Items that have been opened, used, or damaged may not be eligible for return or exchange. You may return any unopened items in the original manufacturer’s packaging in accordance with the terms below:

  1. All returns must be accompanied by a Return Authorization Number. You may request a Return Authorization Number by contacting our customer service team at contact@USAnanocoat.com.
  2. Products must be returned to America Nanocoat in good physical condition. Products must not be broken or physically damaged. All accessories originally included with your purchase must be included with your return.
  3. America Nanocoat retains the right to refuse acceptance of returned products that are not in good condition, broken, or physically damaged. America Nanocoat retains the right to deduct the retail value of any missing parts and accessories originally included with your purchase from the refund amount.

PRODUCT WARRANTY

America Nanocoat warrants all of our nanocoating products to the original purchaser or end user, that when applied and maintained as instructed, will perform as characterized and claimed. The product warranty does not cover misapplication or misuse of the product or application of the product to a surface that was not prepared in accordance to the application instructions. For proper application and use of our nanocoating products, refer to the manufacturer’s Product Data Sheets, Safety Data Sheets, and Application Guidelines provided on our website or included with your purchase. If any of our nanocoating products fail to perform in the manner represented, America Nanocoat will provide a full refund to the original purchaser for any unopened items in the original manufacturer's packaging. All of our nanocoating products are guaranteed, when applied and maintained as instructed, to never discolor, peel, flake, crack, or develop residual build-up.

Our nanocoating products are warranted for up to 15 years from the date of application; see the manufacturer’s Product Data Sheets for detailed warranty information on all of our nanocoating products. For warranty information on our air purifiers, please visit our PCO air purification product warranty page.

This warranty is non-transferable.